Understanding Satisfaction Score – Mesh

Satisfaction Score is a way for Admins and Managers to gauge the effectiveness of 1:1 meetings

How is it calculated ?

At the end of the 1:1 instance with direct or skip Manager, you can see the question: “On a scale of 1-5, how beneficial was your 1:1 meeting with your manager today?”
(Note : This is visible only in Manager/Skip Manger 1:1s to Direct and Indirect reports)

This response is recorded and shown as Satisfaction Score by scaling the score to a scale of 100.

So , 1 star equals a Satisfaction Score of 20.

....., 2 stars equal a Satisfaction Score of 40 and so on

Where is it visible to Admins and Managers ?

This is shown in the Insights tab as the average of all 1:1s for the person.

Note:

1. Admins have the option to disable this score. If disabled, you will not be able to see the question at the end of your 1:1 instance

2. If enabled by admins , this question is only available for Direct or Skip Manager 1:1s . This is not available for peer 1:1s

Where is it visible to Admins and Managers ?

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